2017 CAHPS Health Plan Survey Chartbook

What Consumers Say About Their Experiences With Their Health Plans and Medical Care

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No investigators have any affiliations or financial involvement (e.g., employment, consultancies, honoraria, stock options, expert testimony, grants or patents received or pending, or royalties) that conflict with material presented in this report.

AHRQ Contract No.: HHSA290201300003C

Managed and prepared by:

Westat, Rockville, MD

John Rauch
Teresa Dodson
Naomi Yount
Miranda Baxter
Dale Shaller

The authors of this report are responsible for its content. Statements in the report should not be construed as endorsement by the Agency for Healthcare Research and Quality or the U.S. Department of Health and Human Services.

1. Executive Summary

Comparisons by Population
Comparisons Over Time
About the CAHPS Database

2. Data Sources and Limitations

Data Sources
Data Limitations

3. Results by Enrollee Population

Adult Medicaid
- Adult Medicaid 2017 Results
- Adult Medicaid Trends
Child Medicaid
- Child Medicaid 2017 Results
- Child Medicaid Trends
Children's Health Insurance Program (CHIP)
- CHIP 2017 Results
- CHIP Trends
Medicare
- Medicare 2017 Results
- Medicare Trends

Appendix A. 2017 Survey Respondents by State

Appendix B. Definition of Composites, Items, and Ratings

ALTERNATE FORMATS

PDF Version [919.34KB]

Page last reviewed October 2017
Page originally created October 2017

Internet Citation: 2017 CAHPS Health Plan Survey Chartbook. Content last reviewed October 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/index.html