Features Added to AHRQ Surveys on Patient Experiences With Care

AHRQ has supplemented its Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to ask about patients’ experiences with health literacy and interpreter services. Refinements are intended to better meet users’ needs and align these items with current CAHPS standards and approaches. The CAHPS Health Literacy Item Sets ask patients about communication with providers and about self-management of diseases and conditions, medications, tests and test results. The Interpreter Services items ask about patients’ experiences with interpreter services in health care settings. The new additions are available for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey. Email cahps1@westat.com or call (800) 492-9261 for questions or comments. Access other AHRQ health literacy resources.