Podcasts & Presentations | cahps.ahrq.gov

Podcasts & Presentations | cahps.ahrq.gov

Podcasts & Presentations

Quality Improvement

Creating an Effective Customer Service Training Program
Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri
Understanding the Factors that Affect Care Coordination
A Breakthrough Approach to Improving CAHPS Communication (Presentation)
Practical Strategies for Gathering Feedback Directly from Patients
Identifying Areas to Improve
Advancing Quality Through Teamwork at Multiple Levels
The Role of Human Resources Staff in Improvement Efforts (Presentation)
The Role of Leadership in Improvement Efforts
Creating an Improvement Culture (Presentation)
The Case for Improving Patient Experience

Survey Instruments

Clinician and Group Surveys 2.0 Update (Presentation)
Implementing the Clinician and Group Survey in a Community: A Followup Chat with Donna Marshall and Thomas Schlesinger

Public Reporting

Tips on Making Quality Reports User-Centered
The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans: Implications for Consumer Reporting
Use of “Roll-ups” to Report CAHPS Survey Results and Other Quality Measures
How Social Media Can Draw Visitors to a Quality Report
Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports
Branding Your Quality Report