Eliciting the functional processes of apologizing for errors in health care: developing an explanatory model of apology. | AHRQ Patient Safety Network

Eliciting the functional processes of apologizing for errors in health care: developing an explanatory model of apology. | AHRQ Patient Safety Network

• Commentary
 
• Published January 2017

Eliciting the functional processes of apologizing for errors in health care: developing an explanatory model of apology.

Prothero MM, Morse JM. Glob Qual Nurs Res. 2017 Mar 9; [Epub ahead of print].

Apology is an important component of a complete disclosure. This commentary explores the evolution of apology as a safety strategy in health care and how such conversations can help restore the patient–physician relationship after an error has occurred.

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