Critical incident stress management (CISM) in complex systems: cultural adaptation and safety impacts in healthcare.
Müller-Leonhardt A, Mitchell SG, Vogt J, Schürmann T. Accid Anal Prev. 2014;68:172-180.
Critical incident stress management (CISM) is a peer support program that has previously been utilized to help firefighters, police officers, paramedics, soldiers, and air traffic managers cope with traumatic events. This study describes the application of a CISM program in a European general hospital, which resulted in favorable effects on safety culture.
Talking behind their backs: negative gossip and burnout in hospitals.
Georganta K, Panagopoulou E, Montgomery A. Burnout Res. 2014;1:76-81.
Health care workers as second victims of medical errors.
Edrees HH, Paine LA, Feroli ER, Wu AW. Pol Arch Med Wewn. 2011;121:101-108.
How hospital leaders contribute to patient safety through the development of trust.
Auer C, Schwendimann R, Koch R, De Geest S, Ausserhofer D. J Nurs Adm. 2014;44:23-29.
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"Second victim" casualties and how physician leaders can help.
MacLeod L. Physician Exec. Jan-Feb 2014;40:8-12.
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