Two words can soothe patients who have been harmed: we're sorry. | AHRQ Patient Safety Network

Two words can soothe patients who have been harmed: we're sorry. | AHRQ Patient Safety Network

• Newspaper/Magazine Article
 
• Published March 2017

Two words can soothe patients who have been harmed: we're sorry.

Boodman SG. Kaiser Health News. March 15, 2017.

This news article reports on two incidents involving medical errors—one demonstrating the traditional shroud of secrecy and the other building on transparency and open disclosure—to illustrate the value of honest apology, discussion, and resolution of medical error for clinicians, patients, and families.

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