AHRQ’s Health Care Innovations Exchange Focuses on Patient- and Family-Centered Care

The latest issue of AHRQ’s Health Care Innovations Exchange features three profiles about programs that have integrated principles of patient- and family-centered care into the delivery of services, contributing to better outcomes and greater patient satisfaction. One featured profiledescribes a program at Georgia Regents Medical Center in Augusta, where current and former patients and family members serve on a variety of patient advisory councils and on every clinic, department and hospital committee. They provide input on potential improvements and key operational and strategic decisions. Patient advisers also provide support to current patients and family members going through similar treatment, and assist with staff and student education and training. In addition, they participate in other activities, including unit rounding, research, conference planning and recognition of outstanding staff. The program has contributed to improvements in patient satisfaction and in key metrics of organization-wide performance. The profile includes anew video featuring the innovator sharing a personal story about the innovation. The Innovations Exchange includes more innovation profiles and tools related to patient- and family-centered care.

AHRQ Innovations Exchange

Innovations

Bicultural, Youth Development Program for At-Risk Latino Families Enhances Overall Health, Teen Birth Control Use, and Family Communication4/23/2014

A multidisciplinary team of bilingual providers helps Latino youth and their parents access culturally appropriate resources and coaches the youth to avoid risky behaviors, leading to increased use of birth control, reduced incidence of depression, enhanced overall self-reported health status among youth, and improved communication skills and greater awareness of and comfort with available community resources among parents.

Weight Loss Center Aims to Help Rural, Obese Children Improve Mental and Physical Health by Integrating Medical, Psychosocial, and Nutrition Services 4/23/2014

The Pediatric Healthy Weight Research and Treatment Center provides multidisciplinary evaluation and treatment for overweight, low-income youth in eastern North Carolina.

Patient Advisers Participate in Hospital Councils, Committees, Staff Training, and Other Activities, Contributing to Improved Patient Satisfaction and Better Organizational Performance 4/22/2014

Current and former patients participate in hospital and department advisory councils, committees, peer support, staff training and education, and other activities related to patient-centered care, contributing to higher patient satisfaction and improved organizational performance.

Patient- and Family-Centered Care Initiative Is Associated With High Patient Satisfaction and Positive Outcomes for Total Joint Replacement Patients4/9/2014

Magee-Womens Hospital of the University of Pittsburgh Medical Center implemented the Patient and Family Centered Care Methodology and Practice, a low-technology, systems-based approach to inpatient care that focuses on providing care from the patient's and family’s perspective; the program is associated with high rates of patient satisfaction, functional status, and adherence to evidence-based care protocols, along with low infection rates and length of stay.

Hospital-Based Day Treatment Program Provides Family-Centered Services to Children With Chronic Illnesses and Emotional Issues as an Alternative to Outpatient and Inpatient Care 4/7/2014

The Hasbro Children’s Partial Hospital Program—a medical treatment day program for children ages 6 to 18 years old who have chronic medical illnesses and emotional issues—has demonstrated sustained positive outcomes of treatment on several measures, including quality of life, emotional symptoms, and family beliefs about illness.

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QualityTools

Guide to Patient and Family Engagement in Hospital Quality and Safety7/31/2013

The Guide to Patient and Family Engagement in Hospital Quality and Safety is a tested, evidence-based resource to help hospitals work as partners with patients and families to improve quality and safety.

Always Events® Toolbox 5/9/2012

This toolbox contains tools and strategies to assist health care professionals in implementing Always Events^® initiatives and meeting their patient- and family-centered care goals.

Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit 11/23/2011

Implementing Dana-Farber Cancer Institute Patient Safety Rounds in Your Organization – A Toolkit 11/2/2011

This toolkit can help hospitals and other health care organizations implement a patient safety program that takes a dual approach: Dedicated staff members interview other clinical staff about potential safety issues, while volunteer former patients interview current patients to solicit their views on hospital safety.

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals 5/25/2011

This guide for hospitals shows how to combine concepts from multiple disciplines into a plan for improving communication, cultural competence, and patient- and family-centered care.

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