jueves, 24 de abril de 2014

AHRQ Innovations Exchange | Recent Events | Patient- and Family-Centered Care for Adults with Chronic Conditions

AHRQ Innovations Exchange | Recent Events | Patient- and Family-Centered Care for Adults with Chronic Conditions

May 20 Web EventJoin the Innovations Exchange on Tuesday, May 20, 2014 from 2:30 to 3:30 pm ET for a free Web event titled Patient- and Family-Centered Care for Adults With Chronic Conditions

Patient- and Family-Centered Care for Adults with Chronic Conditions

Web Event Date:
 Tuesday, May 20, 2014  2:30 p.m. – 3:30 p.m. ET

What does it mean to practice patient- and family-centered care? How does patient- and family-centered care improve the quality of health care services received by patients?

Join the AHRQ Health Care Innovations Exchange for an in-depth dialogue about how the principles of patient- and family-centered care have been put into practice. This Web event is the first in a series designed to describe patient- and family-centered care, share novel experiences, and explore lessons learned. Health care innovator Bernard Roberson will discuss how the Georgia Regents Medical Center convened and engaged a patient and family advisory team in the quality improvement process and implemented low-cost changes that helped reduce medical errors, reduce staff turnover, and decrease hospital length of stay for adults with chronic conditions.

Judi Consalvo, Program Analyst, Center for Outcomes and Evidence, Agency for Healthcare Research and Quality


Beverley H. Johnson, President and Chief Executive Officer, Institute for Patient- and Family-Centered Care

Ms. Johnson has provided technical assistance and consultation for advancing the practice of patient- and family-centered care to over 250 hospitals, health systems, federal, state, and provincial agencies, military treatment facilities, and community organizations. She assists hospitals and ambulatory programs with changing organizational culture, and facilitates visioning retreats and the integration of patient- and family-centered care concepts in policies, programs, and practices, as well as in facility design and the education of health care professionals. Ms. Johnson, who is invited to speak worldwide, has co-authored numerous books and publications on patient- and family-centered practice in pediatrics, newborn intensive care, maternity care, emergency care, geriatrics, and other aspects of adult health care. She has served as executive producer for award winning documentary films and videos and is the recipient of numerous awards.


Bernard Roberson, MSM, BA, HSC, Administrative Director, Division of Patient- and Family-Centered Care, Georgia Regents Medical Center

Mr. Roberson, Administrative Director for the Division of Patient- and Family-Centered Care, joined Georgia Regents Medical Center in 2000. Previously, he served as the Director of Community Development at the United Way of Aiken County, South Carolina. Mr. Roberson earned a BA in Psychology at Augusta College and an MS in Management/Hospital Administration at Troy State University. He holds a Human Services Certificate from the University of Georgia’s Fanning Leadership Center and a Certificate in Public Housing Management from the National Association of Housing and Redevelopment Organization. He completed the AHRQ’s TeamSTEPPS Master Trainer Preparation Course and the United Way of America’s Train-the-Trainer Course for Outcomes Measurement.

Related Innovation Profile:
Patient Advisers Participate in Hospital Councils, Committees, Staff Training, and Other Activities, Contributing to Improved Patient Satisfaction and Better Organizational Performance

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