Patient Experience is Focus of AHRQ CAHPS® Webinar October 8
On October 8 from 1:00 to 2:00 pm ET, AHRQ will host a webinar that addresses common questions about using different versions of the CAHPS Clinician & Group Surveys (CG-CAHPS) for quality improvement. The CAHPS® Clinician & Group Surveys (CG-CAHPS) include a visit version, which asks patients about care at their most recent visit, as well as a 12-month version, which asks about experiences with care over the past year.
Speakers include:
Speakers include:
• Carla Zema, PhD, Consultant for the CAHPS User Network (Moderator).
• Linda Sparks, MBA, Manager of Service Excellence and Interim Director of Process Improvement for Dean Clinic in Wisconsin.
• Rick Evans, MA, Senior Director of Service Excellence for Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston.
• Liza Nyeko, MS, Program Manager for the Center for Quality and Safety of Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston.
This webinar will address the misperception that only the visit survey can support quality improvement initiatives and offers examples of how health care organizations are using the 12-month survey for this purpose. Select to register.
• Linda Sparks, MBA, Manager of Service Excellence and Interim Director of Process Improvement for Dean Clinic in Wisconsin.
• Rick Evans, MA, Senior Director of Service Excellence for Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston.
• Liza Nyeko, MS, Program Manager for the Center for Quality and Safety of Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston.
This webinar will address the misperception that only the visit survey can support quality improvement initiatives and offers examples of how health care organizations are using the 12-month survey for this purpose. Select to register.
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