New Podcast on Impact of Out-of-Poc​ket Costs on Enrollees’ Experience​s With Health Plans

New Podcast on Reporting Scores for the CAHPS Health Plan Survey

The Agency for Healthcare Research and Quality announces a new TalkingQuality podcast: The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans: Implications for Consumer Reporting. In this podcast, Ted von Glahn from the Pacific Business Group on Health talks about how the cost burden of different kinds of health plans affects enrollees’ overall ratings of their plans.

Access this podcast on the TalkingQuality Web site at https://www.talkingquality.ahrq.gov/content/resources/Podcasts_and_Webinar.aspx.

Check out other podcasts:

• Use of “Roll-ups” to Report CAHPS Survey Results and Other Quality Measures (Audio): Marc Elliott and David Kanouse from RAND talk about ways to summarize performance within and across domains of quality and the pros and cons of these strategies.
• How Social Media Can Draw Visitors to a Quality Report (Audio): Barbara Lambiaso and Lauren Piccolo from Massachusetts Health Quality Partners (MHQP) talk about how MHQP uses social media to promote awareness and use of comparative quality reports.
• Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports (Audio): Carol Cronin from the Informed Patient Institute (IPI) talks about how the IPI assesses and grades comparative reports on health care quality.
• Branding Your Quality Report (Audio): Lisa Mason from the Greater Detroit Area Health Council provides helpful advice on using branding to build awareness and create an identity for your quality report.
• Tour the TalkingQuality Site (Video): This video podcast provides an overview of the TalkingQuality site and highlights features that are likely to be of interest to sponsors of public reports on health care quality.