Podcasts | Consumer Assessment of Healthcare Providers and Systems (CAHPS) | www.cahps.ahrq.gov

Podcasts Consumer Assessment of Healthcare Providers and Systems (CAHPS) www.cahps.ahrq.gov



New CAHPS Podcast: Role of Leadership in Improvement EffortsThe third podcast in a series focused on quality improvement features Gregg Meyer, Senior Vice President of the Massachusetts General Hospital and Physicians Organization and Director of the Edward P. Lawrence Center for Quality and Safety. Mr. Meyer discusses the importance of leadership to support quality improvement efforts.
Access this podcast (13:31 minutes) on the CAHPS Web site at http://cahps.ahrq.gov/News-and-Events/Podcasts.aspx.
Check out the other podcast in this series:
Creating an Improvement Culture (Video): Patrick Jordan from Newton-Wellesley Hospital discusses the importance of having a positive organizational culture to support the hospital’s commitment to improving patients’ experiences with care.
The Case for Improving Patient Experience (Audio): Larry Morrissey from the Stillwater Medical Group discusses the value of and business case for improving patient experience.