PHSO Review: Quality of NHS Complaints Investigations. | AHRQ Patient Safety Network

PHSO Review: Quality of NHS Complaints Investigations. | AHRQ Patient Safety Network

• Government Resource
 
• Published May 2016

PHSO Review: Quality of NHS Complaints Investigations.

First Report of Session 2016–17 Report. House of Commons Public Administration and Constitutional Affairs Committee. London, England: The Stationery Office; May 24, 2016. Publication HC 94.

Complaint investigations must be conducted in a consistent manner with a goal of learning from each incident to prevent similar occurrences. This government report summarizes an inquiry into the United Kingdom National Health Service complaint reporting system and suggests that support and training for staff must improve in order to address complaintseffectively.

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