Now Available: Webcast Replay of “Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work?”
The Agency for Healthcare Research and Quality's (AHRQ’s) CAHPS User Network has posted a recording of a June 3 Webcast: “Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work?” This Webcast focused on the collection of patient comments and their use in public reports that are designed to inform consumers about health care providers. Researchers discussed an ongoing AHRQ study of methods for eliciting representative patient comments and reporting those comments in a coherent manner with standardized measures of physician quality, including CAHPS® measures of patient experience and clinical measures of patient treatment.
- Steven Martino, PhD, Behavioral Scientist, RAND, Pittsburgh, PA
- Rachel Grob, PhD, Senior Scientist, Center for Patient Partnerships and Department of Family Medicine, University of Wisconsin, Madison, WI
- Mark Schlesinger, PhD, Professor of Health Policy, Yale School of Public Health, New Haven, CT
- Dale Shaller, Managing Director, CAHPS Database; Shaller Consulting Group, Stillwater, MN (Moderator)
How to view the recording: To view a video recording of the Webcast and download related materials,
- Visit http://event.on24.com/r.htm?e=
785964&s=1&k= B84EC71195FA339AEE4F1C36EE42AD 2B.
- Select “Launch Presentation.”
If you were not registered for the Webcast, you will need to register before you can view the video replay and access the materials. The recording and materials will be available via the provided link through early September 2014.
Learn more about public reporting at https://cahps.ahrq.gov/
Questions? If you have any questions or comments, please contact the CAHPS User Network at firstname.lastname@example.org 1-800-492-9261.
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at: https://cahps.ahrq.gov.