AHRQ’s Health Care Innovations Exchange Focuses on Reducing Emergency Care by Connecting Frequent Users to Community-Based Services
The latest issue of AHRQ’s Health Care Innovations Exchangefeatures three programs that reduced emergency department use by providing access to community-based services for frequent 911 callers and at-risk individuals. One of the profiles describes the Michigan Pathways to Better Health program, in which a community health worker partners with local emergency service providers to identify and refer at-risk individuals to community-based care. Key elements of the program include education of emergency service providers about Michigan Pathways to Better Health and those who might benefit from it, steps to make referrals to the program as easy as possible and financial support to cover a portion of the additional costs involved. The partnerships have enhanced access to needed community-based services, leading to less reliance on emergency care among frequent 911 callers.