Addressing Behaviors that Undermine a Culture of Safety, Reliability and Accountability.
Internal Bleeding: The Truth Behind America's Terrifying Epidemic of Medical Mistakes. Updated edition.
Wachter R, Shojania K. New York, NY: Rugged Land; 2005. ISBN: 1590710738.
TeamSTEPPS: assuring optimal teamwork in clinical settings.
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Do medical inpatients who report poor service quality experience more adverse events and medical errors?
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Hospital Guide to Reducing Medicaid Readmissions.
Boutwell A, Snow J, Maxwell J, Bourgoin A, Genetti S. Rockville, MD: Agency for Healthcare Research and Quality; August 2014. AHRQ Publication No. 14-0050-EF.