Using the AHRQ Pharmacy Survey on Patient Safety Culture (Webinar)
The Community Pharmacy Survey on Patient Safety Culture, developed by the Agency for Healthcare Research and Quality (AHRQ), is a measurement tool for improving patient safety culture in community pharmacies. The survey enables pharmacies to assess areas of strength and identify areas for improvement in their patient safety culture as part of their quality improvement activities.
Improving the culture of safety within health care is an essential component of preventing or reducing errors and improving overall health care quality. This webinar discussed the community pharmacy patient safety culture survey and how two organizations are using their survey results to implement patient safety and quality improvement initiatives in their pharmacies. Pharmacies that administer the survey will be able to participate in an upcoming comparative database in September 2014.
Note: Since this webinar was held, the survey's name has been changed to Community Pharmacy Survey on Patient Safety Culture.
Select to access the Webinar recording (59:28 min).
Diane Cousins, RPh
Health Scientist Administrator
Agency for Healthcare Research and Quality, Rockville, MD
Joann Sorra, PhD
Project Director, User Network for the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) and Surveys on Patient Safety Culture
Westat, Rockville, MD
James Motz, RPh
Specialty Pharmacy—Program Manager
Aurora Pharmacy, Inc., Elm Grove, WI
Dawn Amerman, Store Manager
Dexter Pharmacy/Village Pharmacy II, Dexter, MI
- Closing presentation slides (Joann Sorra) (PDF File, 376 KB)
- AHRQ Community Pharmacy Survey on Patient Safety Culture Web site
- Resources here include the Pharmacy Survey, Survey Composites and Items, Survey User's Guide, and Pilot Study Results.
- Improving Patient Safety in Community Pharmacies: A Resource List for Users of the AHRQ Community Pharmacy Survey on Patient Safety Culture
- This document contains references to Web sites that provide practical resources community pharmacies can use to implement changes to improve patient safety culture and patient safety.
Current as of May 2014