New 2014 CAHPS® Health Plan Survey Results Now Available

New 2014 CAHPS® Health Plan Survey Results Now Available

New results from AHRQ’s 2014 CAHPS Health Plan Survey are now available at www.cahpsdatabase.ahrq.gov/cahpsidb. Results are based on the voluntary submission of survey data to the CAHPS Database. The CAHPS Health Plan Survey asks enrollees about their recent experiences with their health plan services and their medical care. The survey measures topics such as how easily consumers got needed care, how often they received care in a timely manner, how often doctors communicated well with consumers, and how people rated their doctor, specialist, health plan, and health care. Users can access the results via an online reporting system, chartbook or research data files.

Online Reporting System - Web-based platform for viewing summary-level comparative results of CAHPS surveys. Allows users to view top box scores, frequency distributions, bar charts, and percentiles for these surveys. Users can also use a Report Builder feature for custom downloadable reports. 2014 Health Plan Chartbook - Presents highlights of survey results in narrative summaries and bar charts. This document is available as a PDF for easy downloading at www.cahpsdatabase.ahrq.gov. Research Data Files - Researchers may request access to de-identified research data files by submitting an application. Learn more about research data at www.cahpsdatabase.ahrq.gov/DataResearchers.aspx.

For more information, email CAHPSDatabase@westat.com or call the helpline at 1-888-808-7108.

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About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at: www.cahps.ahrq.gov.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database at: www.cahps.ahrq.gov/cahps-database/index.html.