AHRQ’s Health Care Innovations Exchange Focuses on Advancing Patient- and Family-Centered Care in Hospitals
AHRQ’s Health Care Innovations Exchange is focusing on its new Patient- and Family-Centered Care Learning Community, featuring profiles related to advancing the practice of patient- and family-centered care in hospital settings. One profile describes a patient advisory program at Georgia Regents Medical Center in Augusta in which current and former patients and family members participate in a variety of patient advisory councils and on every clinic, department and hospital committee, providing their perspectives on potential improvements and their input into key operational and strategic decisions. The program has contributed to improvements in patient satisfaction and in key metrics of organization-wide performance and has received positive reviews from medical students. The Innovations Exchange is expanding efforts to scale up and spread innovations by sponsoring three learning communities to improve care delivery. The aim of the Patient- and Family-Centered Care Learning Community is to help participating hospitals implement strategies from the Innovations Exchange to advance the practice of patient- and family-centered care within their own organizational culture and context.