The association between patient-reported incidents in hospitals and estimated rates of patient harm.
Bjertnaes O, Deilkås ET, Skudal KE, Iversen HH, Bjerkan AM. Int J Qual Health Care. 2014 Nov 21; [Epub ahead of print].
In this observational study, reports of poor patient experience was correlated with higher incidence of patient harm determined from medical record review. These findings are consistent with a recent systematic review which found that patient experience was associated with a variety of patient safety and quality outcomes.
Patient reports of undesirable events during hospitalization.
Agoritsas T, Bovier PA, Perneger TV. J Gen Intern Med. 2005;20:922-928.
Adverse events in hospitals: the patient's point of view.
Massó Guijarro P, Aranaz Andrés JM, Mira JJ, Perdiguero E, Aibar C. Qual Saf Health Care. 2010;19:144-147.
Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.
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The Patient-Reported Incident in Hospital Instrument (PRIH-I): assessments of data quality, test–retest reliability and hospital-level reliability.
Bjertnaes O, Skudal KE, Iversen HH, Lindahl AK. BMJ Qual Saf. 2013;22;734-751.