Register Now: January 15 Demonstration of CAHPS Online Reporting System

AHRQ is hosting a free webinar on January 15 from 1:00 p.m. to 2:30 p.m. ET, about the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) database. The event will include an overview of theCAHPS database, a demonstration of the CAHPS online reporting system, and two examples of organizations that have been using the database and reporting system.

Speakers:

Janice Ricketts, senior project director, CAHPS Database, Westat, Rockville, MD
Deborah Kilstein, B.S.N., M.B.A., vice president for quality management and operational support, Association for Community Affiliated Plans, Washington, DC
Francis Fullam, M.A., senior director of marketing research and the Patient Relations Department, Rush University Medical Center, Chicago, IL
Edward M. Karls, M.B.A., director of customer performance metrics and improvement, University of Michigan Health System, Ann Arbor, MI
Gladys Epting, Ph.D., director of research and evaluation, University Health System Consortium, Chicago, IL
Dale Shaller, managing director, CAHPS Database; Shaller Consulting Group, Stillwater, MN (Moderator)

AHRQ’s CAHPS program supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases. The CAHPS database accepts CAHPS survey results voluntarily submitted by health plans and, more recently, physician practices. Hundreds of CAHPS survey users rely on the CAHPS database to assess their own results relative to key comparators, such as national and regional averages, in order to identify opportunities to improve patient experience with care.

Select to register.