AHRQ Patient Safety Network ► Safety of clinical and non-clinical decision makers in telephone triage: a narrative review.

AHRQ Patient Safety Network



Safety of clinical and non-clinical decision makers in telephone triage: a narrative review.

Wheeler SQ, Greenberg ME, Mahlmeister L, Wolfe N. J Telemed Telecare. 2015 Mar 10; [Epub ahead of print].

This narrative review of safety in telephone triage found that the lowest error rates occurred in systems where clinicians performed triage within a robust system that facilitated information exchange (such as an electronic medical record with triage decision support).

PubMed citation 
Available at 

Related Resources

STUDY

Telemedicine consultations and medication errors in rural emergency departments.

Dharmar M, Kuppermann N, Romano PS, et al. Pediatrics. 2013;132:1090-1097.

COMMENTARY

Measuring patient safety in the emergency department.

Pham JC, Alblaihed L, Cheung DS, et al. Am J Med Qual. 2014;29:99-104.

STUDY

Effect of barcode-assisted medication administration on emergency department medication errors.

Bonkowski J, Carnes C, Melucci J, et al. Acad Emerg Med. 2013;20:801-806.

STUDY

Implementation of an emergency department sign-out checklist improves transfer of information at shift change.

Dubosh NM, Carney D, Fisher J, Tibbles CD. J Emerg Med. 2014;47:580-585.

View all related resources...