Now Available: “Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans” Webcast Replay
The Agency for Healthcare Research and Quality's (AHRQ’s) recording of the “Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans” Webcast is now available. The March 17 Webcast highlighted success stories from Medicaid and Children's Health Insurance Program (CHIP) plans that have scored above the 80th percentile across all core measures in the CAHPS Health Plan Survey. Two top-performing health plans shared how they have achieved top patient experience scores in the areas of access to care, communication with doctors, member information and customer service, and overall health plan ratings.
How to view the recording: To view a video recording of the Webcast and download related materials, visithttps://www.cahps.ahrq.gov/
Questions? If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.comor 1-800-492-9261.
About CAHPS
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, toolkit materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at: www.cahps.ahrq.gov.
AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database at: www.cahpsdatabase.ahrq.gov.
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