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Design Considerations for Patient Portal Adoption by Low-Income, Older Adults. - PubMed - NCBI

Design Considerations for Patient Portal Adoption by Low-Income, Older Adults. - PubMed - NCBI
 2015 Apr;2015:3859-3868.

Design Considerations for Patient Portal Adoption by Low-Income, Older Adults.

Abstract

This paper describes the results of an interview study investigating facilitators and barriers to adoption of patient portals among low-income, older adults in rural and urban populations in the southeastern United States. We describe attitudes of this population of older adults and their current level of technology use and patient portal use. From qualitative analysis of 36 patient interviews and 16 caregiver interviews within these communities, we derive themes related to benefits of portals, barriers to use, concerns and desired features. Based on our initial findings, we present a set of considerations for designing the patient portal user experience, aimed at helping healthcare clinics to meet U.S. federally-mandated 'meaningful use' requirements.

KEYWORDS:

eHealth; elderly populations; low-income populations; patient portals; technology barriers
PMID:
 
27077140
 
PMCID:
 
PMC4827765
 
DOI:
 
10.1145/2702123.2702392
[PubMed] 
Free PMC Article